social customer service

The Importance Of Social Media Customer Service

The Importance Of Social Media Customer Service:

As more and more businesses join social media, it is inevitable that customers will continually turn to these channels to ask questions, give feedback and possibly make complaints. Ensuring your business responds to…

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When it comes to social, ignorance is not bliss

Social media has always been about two way conversations. For too long, companies have been treating their social media channels like how they treat mass communciations channels – shouting advertising messages at the customer: Buy this! Like us! Follow us!…

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Social Business Customer Service


Everyone likes a good customer service story, often there are too many negative ones out there.

I received a WEWOOD watch for Christmas. It’s a unique watch made out of 100% recycled wood that I’ve had my eye on…

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