In the last few weeks we’ve noticed many brands having interns manage, investigate and pursue their social media presence. This might be because interns are usually young people who “get” the space or the organisation state of mind where “this new thing” is something that sits outside of the normal/traditional media/marketing dept. Although it’s good to start somewhere I don’t believe leaving social media to the interns is the best use of resources for the following reasons:
1. Yes, Interns know how to use facebook but do they know how brands should act on facebook? do they have the experience needed to comply with legal requirements, customer service or negative buzz? Knowing how to do something doesn’t mean you’re good at it and brands should realise it’s not a tech thing, it’s a marketing thing.
2. Interns usually leave quickly. They’ve done their part and left you with an excel spreadsheet with some sketchy strategy. There is no implementation, no buy-in from management and in most cases no one to pick up the project where the intern left it.
3. Interns cant see the big picture. They will usually be working on the “social media stuff” focusing on one platform (probably facebook) without considering other aspects of the business. Social media should be part of your communication strategy and if your intern isn’t part of that team in your business your social media strategy will be lacking.
What are your thoughts? Is an intern better than nothing? thanks to Drew for getting me to write this post.