Just over a month ago we wrote a post about the importance of social media customer service. How more people are turning to social media to ask brands questions about products/services, give feedback…
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Back in my day I used to work in one of Australia’s largest department stores, it was hell but that’s beside…
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Social media has always been about two way conversations. For too long, companies have been treating their social media channels like how they treat mass communciations channels – shouting advertising messages at the customer: Buy this! Like us! Follow us!…
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We are into day 2 of Darren ‘problogger‘ Rowse’s guide to 31 Days to Build a Better Blog (31DBBB).
Day 1 suggests you develop your blog’s BBQ-moment to crystallise what your blog is about. We…
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1234 Telstra assist ridiculous ad is made even more ridiculous after you try the service. This Saturday I called the 1234 number in distress. I wanted to get phone numbers of clinics near my area as I was searching for…
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Here’s a great presentation (thanks Marek) that has 10 social innovations in areas such as education, journalism, food, health care etc.
Another leader in innovative design is Idris Mootee,…
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